Frequently Asked Questions
General Product Questions
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Our socks are designed to fit most adult sizes. Standard sizing is UK 6–11 (EU 39–46), unless otherwise specified. Please check individual product pages for specific size information.
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Yes! Our Comfort Top socks feature a gentle, non-restrictive welt designed to improve circulation and reduce pressure—ideal for sensitive feet or all-day wear.
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We use a variety of sustainable and premium materials including organic cotton (GOTS-certified), Tencel™ (lyocell), and recycled yarns. Each product page details the exact composition.
Sustainability & Manufacturing
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While our roots are in the UK, our socks are now produced in certified factories in Turkey and Portugal. These facilities are ethically audited and use renewable energy like wind power.
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Carbon Zero socks are made in the world’s first wind-powered sock factory, using Tencel™ and other low-impact materials to reduce carbon footprint from production to packaging.
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Yes! We’re committed to minimizing waste. Most of our packaging is fully recyclable, and we are continually working to improve our environmental footprint.
Shipping & Returns
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Standard UK Shipping costs £3.95.
We offer Free UK Shipping for orders over £30.00.
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UK standard delivery typically takes 2–4 working days. Express options are available at checkout. International shipping times vary by location.
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Yes, we do! We ship across Europe and many other regions. Shipping fees and times are calculated at checkout based on your location.
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We offer a 30-day return window on unworn, original-condition socks. If you're not satisfied, please contact us and we’ll help you arrange a return or exchange.
Care & Maintenance
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We recommend machine washing at 30°C with similar colours. Avoid bleach and tumble drying to extend the life and colour of your socks.
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When washed according to care instructions, Jemsox socks should retain their shape and size. Natural materials like cotton may tighten slightly but will stretch back during wear.
Orders & Gifting
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Absolutely! You can send orders directly to a gift recipient and add a message during checkout. We also offer gift boxes on select collections.
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Yes - we welcome wholesale and custom orders. For larger quantities or branded gifting options, please contact us directly at : scott.sawyer@jemsox.co.uk