UPDATED 10th May 2026 - VODAFONE PROMOTION
- We aim to despatch your order either same day or next working day.
- During busy times and promotions there may be a delay of 1-2 working days in processing your order.
- Packages are sent on Royal Mail Tracked 48.
- You will receive a tracking number via email as soon as your parcel is on it's way.

 

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General Shipping Policy:

We aim to deliver to the UK, Isle of Man and the Channel Islands, Europe and many countries worldwide.

Your order will be sent via Royal Mail or Courier. Delivery options and costs will be displayed on the product pages.

A signature may sometimes be required at delivery. By placing an order you are authorising us to accept a signature from another person at the same address on your behalf if you need to sign for a product and you are not present at the time of delivery.

For some products that do not require a signature at delivery you may be able to give instructions explaining if and where you would like the product to be left if no one is present at the time of delivery, such as with a neighbour.

Ownership of a product will not pass to you until we have delivered the product to you (either directly, or by leaving it in a safe place or with a neighbour). This is when the contract between you and us will be deemed to have concluded. Once a product is delivered, responsibility for risk of damage to or loss of the product passes to you.

We may also use third party delivery companies which may, at their discretion, leave a product in a safe place if no one is present at the time of delivery. In these circumstances the delivery company will put a card through your letter box explaining where the product has been left.

Despatch

We aim to processed and despatch your order within 3 working days of receipt (Mon – Fri)

Please be aware that any items sent recorded will need to be signed for when delivered by Royal Mail or by our courier.

Order Not Arrived?

Mail does sometimes take longer than normal and occasionally items are lost in the post. Please allow the following delivery times before contacting us.

UK Orders – Allow up to 14 days after dispatch
EU Orders – Allow up to 4 weeks after dispatch
ROW Orders – Allow up to 4 weeks after dispatch

We are unable to refund or resend items before these times.

USA/Canada Orders

Please be aware that in November 2010 US Security introduced new security measures, advising that parcels can no longer be transported by passenger airlines. Parcels can now only be transported by sea or air cargo and as a result of this mail now takes much longer to arrive in the US than it previously did, so please allow up to 8 weeks for delivery.