General Information on Returns & Refunds

- We will accept returns within 30 days of ordering.
- We will only refund items that are returned in original packaging and in unworn condition.
- We are not liable for any costs incurred for you to return your unwanted items to us.

Cancelling or Returning Your Order

We understand that you may change your mind after ordering:

Cancellation of order prior to dispatch

If your order has not been dispatched we will cancel the order and full payment will be refunded.

Up to 7 days after delivery

Under the Distance Selling Regulations you have 7 working days to cancel your order, starting on the day after the date of delivery. You must cancel your order by emailing or writing to us. You will be responsible for the cost of returning the goods to us, and you must take good care of the goods whilst they are in your possession. If the goods are damaged whilst in your possession, or in transit, we may be unable to accept them.

Your rights under consumer legislation are not affected.

Only new products can be returned. This includes products that are unopened in original packaging or have never been used.

7 to 28 days after delivery

If you cancel between 7-28 days after delivery, in addition to your liabilities above you will also be charged the cost of delivering the goods to you.

When returning your goods, please return them in an as new and saleable condition, with labels still attached, and complete with all the packaging and labels that were supplied with the goods.

Please note that your right to return an item does not apply to certain items unless these items are faulty or mis-described. Such items include products that cannot be resold for health and hygiene reasons once unwrapped, for example certain items of clothing or certain baby products.

Please note that if goods have been washed or worn, then we are unfortunately unable to accept them for return.

If you are posting an item back to us please obtain a proof of posting certificate. This is provided free of charge by the Post Office. If goods are lost in the post, you must agree to our reasonable requests for tracking the delivery (such as showing us the proof of posting certificate) before we can give you a refund.

Return of faulty, mis-described, or damaged items

Upon delivery, please check that the order is complete and not damaged. In the event that your order is visibly damaged, do not accept the order and enter on the delivery note “Damaged” along with a brief description of the damage.

If you have accepted the order and subsequently discover that the goods are mis-described or faulty, you are entitled to a refund or replacement. Do not use the goods and contact us as soon as possible and in any case within 28 days, describing the problem in as much detail as possible. We will then advise you how to proceed. Please do not return faulty or mis-described goods without contacting us first.

Refund Policy

If you are entitled to a refund because your goods were damaged or mis-described, we will refund you as follows:

If you return all items of your order at the same time on damaged or mis-described grounds, we will refund the cost of your order and the delivery charge.

Delivery charges will not be refunded if you return only part of the order (e.g. you have ordered two items but only return one). If items are parts of a set, you must return all parts of the set in order to qualify for a refund.

Any refund due will be credited to the original card used to purchase the goods.

Refunds will be processed as soon as possible (usually within 3 days of us receiving the item(s) back into our warehouse, but please note that refunds can take 7-10 days to appear in your bank or credit card account.